Wednesday, November 21, 2012

Verizon, I am done.

Dear verizon I am tired of being treated like a commodity or asset. I am a customer. My device if i should purchase one should be mine. and as long as i am not violating terms of use should be able to do whatever the heck i want to it including voiding warranties. I should be able to root, unlock or do whatever. I am tired of seeing devices i want to use not showing up on your network because of these draconian policies. I am tired of updates being delayed by a year or more because you have to riddel them with encryption and bloat so you can appease your advertisers and lock MY device down for your use. I am tired of all the "crap" you forcibly install onto my device that is always running even though i dont want it and never did.

So dear verizon i am done. you have lost my business. I have given you more than a year to change these ways and you have not, in fact you have gotten worse.

I will concede that you have a very wide coverage, with great delivery of services. I will also concede that when i call issues are dealt with in a prompt celar and freindly manner. These reasons alone almost make me want to stay. and they are top notch in the industry, but ultimately My device is my device. Quit telling me what i am and am not allwoed to do with it.

Sincirely your former customer.

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